(+86) 170 9602 0013      info@volcanicbong.com                                        New users enjoy 20%OFF for the first order

Shipping

Is it to send international express?

Yes, we do!We FREE ship to all parts of the world.
All products will be packed in plain brown paper boxes with no info of the product(s) on the package whatsoever.
However, when it comes to international shipping, we might have to declare the content of the package due to custom checks.
If you have any question regarding this matter feel free to contact us, we are happy to help.

Can I change my shipping address or modify order?

Please inform us as soon as possible. As long as we haven’t dispatched it, we could change your address easily. Otherwise, we might have to wait until it gets returned to us.
We can only change the shipping information before dispatching at 12pm(EST). If order shipped, we can’t change the shipping information.

How do I track my package?

We will send you an E-mail with the tracking number of your order after we shipped.
you will get shipping update email after we dispatching the order. This email include the tracking number where you can get status of package.

Return&Refund Policies

Am I getting the same product in the photos?

Yes, your platform to see goods all is our actual pictures were taken, due to receive the shooting environment, the influence factors such as light, the color will have small differences, you ordered goods are more than ten years has master hand blown, shape, color, size, design will be a slight difference, completely not affect beautiful.

My glass bong came in broken?

When we were preparing the product for shipping we make sure that we do everything we could to prevent breakage of the fragile items. However, due to the rough handling of the shipping carrier you might find your item broken when you received it.
If any item in your order is damaged upon arrival DO NOT USE THE DAMAGED ITEM OR TRY TO FIX THEM. Please email us at info@volcanicbong.com including 1. order number 2. SKU  number 3. clear photos of product(close up and entire shot) within 24 hours of delivery. We can send the replacement after reviewing.

VolcanicBong sent me a wrong product(s)?

We sincerely apologize! We make every effort to personally check each parcel we ship out. If you received wrong product(s), please do not use the product(s) and Contact Us immediately by email including 1. order number 2. SKU number, 3. photos so we can resolve the issue.

Safe Payment

What payment methods does the platform offer?

Pay with the world’s most popular and secure payment methods.
We accept all major payment method including PayPal, Visa, Master Card, American Express, and Bitcoin. Enjoy the joy of Bongs!

How does business name will be shown in the statement?

For discreet billing, your credit card will be charged under the name either “One Trading”. We hope this helps to put your mind at ease.